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Joined 7 months ago
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Cake day: July 15th, 2024

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  • It doesn’t even make sense. One can have a voice bot with an LLM, if it’s so bad. One can ask if the customer wants to get an SMS with an URL to support page. Asking them if they want to be sent to operators after that.

    But just 15 minutes basic wait so that less people would reach operators - why the hell, I don’t get it, how is it better than just waiting in queue when all operators are busy and not waiting when, well, not. If the operators are overloaded and perform worse - then allow bigger ACW times, more breaks, maybe hire more operators.

    Especially for a computer hardware company one can script most support calls pretty unambiguously. They are not going to be helping out a grandma via phone when “Internet isn’t working”.


  • Not exactly aphantasia, though some kinds of imagination are close to that for me. Rather that something remote is very hard to imagine, while triggers, like sounds and smells and physical feelings and harmonic progressions, make something very easy to imagine.

    So if I know that I have to do something or else my head rolls off, the deadline being in 3 hours, I won’t be as concentrated as the typical person.




  • Yes, about service problems and Steam - I understand why it happened, but sanctions on Russia causing my inability to not buy, but even find in store some games kinda affect it. One small nuance is that family members of those, well, making decisions in Russia are often in the western countries feeling themselves very well (including Steam games), and those who are not do not, I think, have problems dealing with this. And, btw, topping up your Steam wallet is possible, just via intermediaries with some additional expense.

    OK, this is not about Steam, this is about sanctions efficiency.

    EDIT: On the subject - I pirate MP3’s. I like having my music stored locally and not dependent on various services. I may start some day using some of those services, probably.




  • In some Star Wars book, of the period between PT and OT, there was a similar moment, but I don’t remember details. Context - it’s described as some slow transition, while the Republic of the Clone Wars had military censorship and many freedoms curbed, after the war supposedly ended and the Empire proclaimed, it legally and procedurally was mostly the same and the military limitations were in part lifted. So there were protests and attempts to use legal mechanisms, with such funny events.


  • 13+ years ago when I’d say why I hate social media, cloud services, all this convenient dependence, everybody would act as if this was stupid.

    My logic was that if there’s a mechanism allowing such influence, no matter how small, its power will grow almost until the death of such an ecosystem. Because the returns of abusing it will always be more than the expenses.

    I don’t like this Cassandra feeling really.